General Manager

Position Start Date: January 2021
Application period: Open until filled.

The General Manager is a member of the three-person Senior Management Team and serves multiple key roles for Singletrack Trails Incorporated. The General Manager oversees daily business activities and ensures the company operates and functions efficiently and profitably. The primary areas of responsibility for the General Manager include: 

  1. Financial Analysis and Oversight

  2. Business Development Oversight

  3. Operational Analysis and Oversight

  4. Management and HR Oversight

  5. Client Oversight

  6. Strategic Planning

  7. Sales and Marketing Oversight

Organizational Structure

Reports to: Chief Encouragement Officer (CEO)

Works directly with: CEO, Operations Director, and Front of House team(s)

Manages: Operations Director, Projects Director, Business Development Manager, and Special Projects Coordinator

Detailed Functional Roles and Responsibilities

Operational Analysis and Oversight:
Verifying policies with Operations Director
Coordinating business operations with Operations Director and Front of House Team(s)
Overseeing daily business operations
Evaluating performance and productivity

Financial Analysis and Oversight:
Monitoring financial activities with CEO
Creating and managing budgets.
Allocating budget resources
Managing operational costs
Understanding and developing budgets and finance, including expenditures, research and development appropriations, return-on-investment, and profit-loss projections.

Human Resources:
Develop clear HR policies and ensure policy awareness among staff
Verify staffing levels align with current and anticipated projects
Research benefit opportunities for staff
Assess staff total compensation and ensure it aligns with industry standards
Maintain work-place health and safety compliance
Handle workplace disciplinary and termination procedures
Provide training, counseling, and coaching to staff
Carry out necessary administrative duties

Management Oversight:
Managing Core Management, Sales, and Front of House Teams
Monitoring and motivating staff
Training managers
Improving administration processes
Creating policies

Strategic Planning:
Developing and implementing growth strategies
Evaluating overall company performance and setting growth metrics

Sales + Marketing Oversight:
Drive sales and improve revenue
Evaluate marketing expenditures and ROI
Verify campaigns and  marketing expenses per growth sector

Client Oversight:
Ensuring good customer service
Engaging with clients
Networking and bringing in Biz Dev leads
Community diplomacy

Preferred Skills and Qualifications

A minimum of five (5) years of business management experience and a bachelor’s degree, preferably in Business Management, are required. A Master’s in Business Administration is preferred and may substitute for two (2) years of the required experience.

The ideal General Manager will be a highly motivated, innovative, self-directed leader with great attention to detail and the ability to meet deadlines. He or she will be a highly effective manager and communicator across all levels of staff within the organization. Most importantly, he or she will be experienced across a wide range of business functions, including general management, budgeting, finance, operations, sales, staff management, and development. Through a combination of past work experience and education, he or she will possess: 

  • Excellent knowledge of a wide range of business functions, especially budgeting and financial

  • Excellent communication skills with the ability to interact with all levels of staff and with customers

  • Strong computer skills and experience with project management software/tools (Singletrack Trails currently uses GDocs, InDesign, Trello, GDrive, Slack)

  • A visionary, big-picture mindset

  • Great attention to detail and highly organized

  • Skill and experience managing staff

  • Demonstrated leadership skills 

  • Experience managing multiple projects

  • The ability to work collaboratively

  • The ability to think creatively and problem solve

  • The ability to work within and across teams

  • Knowledge of the outdoor recreation industry, trail building, and sustainability

Singletrack Trails is a growing and sustainable business focused on developing recreation and access opportunities on public and private lands. We design and build trails for walking, hiking, mountain biking, equestrian, and trail running. We also design and build pump tracks, bicycle skills parks, gladed ski runs, replace rock climbing bolts and anchors, and provide other recreational support services, including GIS, mapping, trail design, trail construction, project management, marketing, maintenance services, and infrastructure installation. Fundamentally, however, we create and build awesome trails.

Singletrack Trails offers a competitive salary and benefits package, including paid time off, sick leave, short-term disability benefits, and opportunities for professional development and discounted pro deals. The salary range for this position is commensurate with experience. This position is located in Grand Junction Colorado and is open to applicants based there or willing to relocate.

Singletrack Trails Incorporated is an equal opportunity employer and invites qualified candidates from all backgrounds to apply. Singletrack Trails provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Click here for a downloadable version

To apply, please email your resume and a cover letter to:

© 2019 by Singletrack Trails​

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